If you have any problems during your trip, ask for a CRO! CRO’s are required to be available to you 24/7 to you at the airport.
TSA Cares is a service available at all airports. If you only have trouble navigating the security screening process you can contact TSA Cares at (855)787-2227. TSA Cares provides information and assist on security procedures aimed to help individuals needing additional assistance to better prepare for the security screening process.
Traveler’s Aid is a service available at select airports that provides additional staff who can give written directions to gates, social stories with pictures, and help travelers with disabilities. In some cases, 1-1 assistance on the day of travel may be provided staff permitting.
DOT Aviation Consumer Protection Division is an online consumer information and education resource specializing in aviation consumer rights. Travelers who experience disability-related air travel service problems may call the hotline at (800)778-4838.
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