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In early 2013 ODO launched a new and unique Aviation Access Certification Program designed to raise the quality of and standardize service by airline wheelchair service employees nationwide. The training helps employees do a better, safer job and also realize how valuable their services are, thereby enhancing the quality and experience for both their customers and themselves. ODO’s Certified Access Provider patches, awarded to staff members who successfully complete the course, are already being worn at a dozen major airports nationwide.