Privacy Policy

Privacy/Cookie Notice 

This Website Privacy/Cookie Notice describes how we use personal data collected or received from visitors of this website, including visitors submitting and storing U.S. Department of Transportation Service Animal Air Transportation forms. It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. 

Types of Information We Collect and Use 

When you are using our website, we may request and collect contact information including name, email and telephone number. This information is being used to receive and store your service animal form and process your travel requests. 

We collect information regarding your website usage, browser type and operating system, and Google Analytics, such as geographic and demographic information. We also collect the date, time, and pages you visit. We do not associate this information with any personally identifiable information about you. This is being used to improve our services and to protect and ensure the technical functioning of our websites and develop new services. 

Sharing your information 

Open Doors does not sell, rent or trade your personal data. We do share your personal data only with airlines participating in the service animal form service for processing your travel requests. 

How We Protect Personal Data 

We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. 

How Long We Retain Personal Data 

We store personal data only as long as necessary to fulfill the purposes for which we collect the data except if required otherwise by law. Please contact us using our contact details provided in the Contact Us section if you have any questions with respect to our data retention practices. 

Updates to the Website Privacy Notice 

Open Doors reserves the right to change this Website Privacy Notice at any time. If we change this Website Privacy Notice, we will update the effective date and such changes will be effective upon posting. We encourage you to review the Website Privacy Notice regularly. 


We also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website.  A cookie is a data file placed on a computer or mobile device when it is used to visit websites. We do not enable third parties to place cookies on your device. As long as you do not log on to our services, your data is anonymous, and we cannot link any provided information to you. The table below provides an overview of the cookies we use and why we use them. 

Cookie name : _gid, _ga

Purpose : These cookies are used in order to collect information about the visitors’ use of our websites and additional functions, including polls, advertising, statistics, chatting with a bot or representative, clickstream data and activity on the website as applicable. Information includes the number of visitors to the site, where visitors have come from and which pages they have viewed.

Form Removal Process

If you wish to have your U.S. DOT Service Animal Air Transportation Form removed from SAFP at any time, you are welcome to email us at with a request to remove your form and we are happy to assist. More information about our policies regarding the use of the SAFP system can be found on our website at  

How to Contact Us 

If you have questions about this privacy policy, you can contact via or send a letter to Open Doors Organization, 10600 W. Higgins Road, Suite 609 Rosemont, IL 60018. 

We will do our best to respond to you in a timely manner to answer your questions and resolve your concerns. 

Effective August 2022