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Transportation

Rideshare:

We have worked with Uber to help guide/create two programs, UberAssist and UberWAV. UberAssist uses standard vehicles and requires drivers who volunteer for the program to receive disability awareness training and learn out to handle and stow mobility devices including manual wheelchairs. UberAssist uses wheelchair accessible vehicles and requires drivers to receive training as well on wheelchair securement.

We have also provided web-based training opportunities include driver training and tutorial opportunities focused on appropriate language and good customer service, along with video demonstrations of how to assist passengers using mobility devices and how to guide those with vision loss. ODO also provides hands-on training for drivers operating wheelchair accessible vehicles which requires drivers to first observe how to properly secure a passenger using a wheelchair in the vehicle, after which the driver must demonstrate securing a wheelchair with all of the required securement equipment.

Driver Training:

ODO has provided driver etiquette and technical training for thousands of rideshare and paratransit drivers across the country. Etiquette training for drivers consists of customer service training, transfer training, and service animal training. Technical training includes how to use tie downs to secure mobility devices, the importance of keeping everyone safe, and any specialized training a driver may need. Contact us at info@opendoorsnfp.org if you have interest in providing driver training for your company.

Motorcoach:

ODO provides motorcoach training for bus operators. ODO’s full-day Motorcoach Training not only helps companies meet Subpart H training regulations, but also offers valuable advice on accessible service and disability awareness. If you are interested in doing a training for your company or state contact info@opendoorsnfp.org. We also worked on a project with SoundTransit, creating a way-finding app that assists travelers with disabilities navigate around Sound Transit stations. Full deployment of the app started in 2024.