News & Events

September 2020 Newsletter

See the current newsletter here! Key topics from September 2020:

  • 2020 Market Study on Travelers with Disabilities
  • IATA Global Accessibility Symposium
  • ODO on CNN
  • Upcoming Industry Events
  • Alliiance White Paper
  • …and more!

Keep up with ODO by subscribing to the monthly newsletter here.

New ACRP Project

ODO began a new research initiative on June 1 that is a follow-up to ACRP Report 210: Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. The new grant, ACRP 01-48: Assessing Airport Programs for Travelers with Disabilities and Older Adults, will examine how airports currently evaluate programs and services identified in Report 210, further explore gaps in service, and develop much needed assessment tools. Leading the project will be IOS Partners, with ODO and Butterfly Consulting, a firm focused on customer experience, contributing their unique knowledge and skills.

Featured Training

2020 CRO Refresh Training – Register Now!

Are you a Complaints Resolution Official (CRO)?

Complete your required annual refresh training online today! Click here to learn more.

As required by Part 382.143(a)(1): You must ensure that all employees performing the CRO function receive annual refresher training concerning their duties and the provisions of this regulation.


Classroom-Based CRO Initial Training
Virtual training opportunities available! Contact Katy to learn more!
*Classroom-based CRO Trainings have been postponed.

For more information, click here

Featured Project

ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management and sales staff.

The training is being marketed to state bus associations as well as to individual companies and groups of companies. A 2-hour Refresh Training is also available. For details and pricing, email Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer