News & Events

September 2020 Newsletter

See the current newsletter here! Key topics from September 2020:

  • 2020 Market Study on Travelers with Disabilities
  • IATA Global Accessibility Symposium
  • ODO on CNN
  • Upcoming Industry Events
  • Alliiance White Paper
  • …and more!

Keep up with ODO by subscribing to the monthly newsletter here.

New ACRP Project

ODO began a new research initiative on June 1 that is a follow-up to ACRP Report 210: Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. The new grant, ACRP 01-48: Assessing Airport Programs for Travelers with Disabilities and Older Adults, will examine how airports currently evaluate programs and services identified in Report 210, further explore gaps in service, and develop much needed assessment tools. Leading the project will be IOS Partners, with ODO and Butterfly Consulting, a firm focused on customer experience, contributing their unique knowledge and skills.

Featured Training

2020 CRO Refresh Training – Register Now!

Are you a Complaints Resolution Official (CRO)?

Complete your required annual refresh training online today! Click here to learn more.

As required by Part 382.143(a)(1): You must ensure that all employees performing the CRO function receive annual refresher training concerning their duties and the provisions of this regulation.


Classroom-Based CRO Initial Training
Virtual training opportunities available! Contact Katy to learn more!
*Classroom-based CRO Trainings have been postponed.

For more information, click here

Featured Project

The 2020 Market Study on Passengers with Disabilities Pre-Ordering Now Available

We’re excited at Open Doors Organization to release our 4th nationwide study on the travel patterns and spending of American adults with disabilities. Conducted by The Harris Poll in June/July 2020, it focuses on 2018-19 when travel was still booming. During that 2-year period, 27 million travelers took a total of 81 million trips and spent $58.7 billion on just their own travel, up from $34.6 billion in the prior 2015 Study.

Spending on air travel also increased to $11 billion, up from $9 billion in 2015. As in prior years, the 2020 Market Study provides details on Internet and mobile technology use and includes section on travel destinations, air travel, cruise, and travel accommodations.

New this year are questions on preferred activities at the destination and travel plans post pandemic.

See To Order for instructions on how to pre-order the 2020 Markey Study as well as purchase the 2015, 2005 and 2002 Reports.