News & Events

January 2021 Newsletter

See the current newsletter here! Key topics from January 2021:

  • Zoom CRO Training
  • Service Animal Travel Solutions (SATS)
  • 2020 Market Study Report
  • … and more!

Keep up with ODO by subscribing to the monthly newsletter here.

DOT Final Ruling on Service Animals

Open Doors Organization (ODO) commends the Department of Transportation (DOT) for their final rule regarding service animals traveling by air. “Today is a big win for the disability community and the aviation industry alike.” said ODO Executive Director, Eric Lipp. “At ODO we are grateful for the opportunity to have worked with our partners throughout this negotiated rulemaking, bringing the community and industry together on a united front to make air travel a safer, more consistent experience for everyone. We’re optimistic about what the future of air travel looks like.”

Read ODO’s full statement here.

Featured Training

2020 CRO Refresh Training – Register Now!

Are you a Complaints Resolution Official (CRO)?

Complete your required annual refresh training online today! Click here to learn more.

As required by Part 382.143(a)(1): You must ensure that all employees performing the CRO function receive annual refresher training concerning their duties and the provisions of this regulation.


Classroom-Based CRO Initial Training
Virtual training opportunities available! Contact Katy to learn more!
*Classroom-based CRO Trainings have been postponed.

For more information, click here

Featured Project

The 2020 Market Study on Travelers with Disabilities – Now Available!

We’re excited at Open Doors Organization to release our 4th nationwide study on the travel patterns and spending of American adults with disabilities. Conducted by The Harris Poll in June/July 2020, it focuses on 2018-19 when travel was still booming. During that 2-year period, 27 million travelers took a total of 81 million trips and spent $58.7 billion on just their own travel, up from $34.6 billion in the prior 2015 Study.

Spending on air travel also increased to $11 billion, up from $9 billion in 2015. As in prior years, the 2020 Market Study provides details on Internet and mobile technology use and includes section on travel destinations, air travel, cruise, and travel accommodations.

New this year are questions on preferred activities at the destination and travel plans post pandemic.

See To Order for instructions on how to pre-order the 2020 Markey Study as well as purchase the 2015, 2005 and 2002 Reports.