News & Events

Universal Access in Airports 2020

October 6-8, 2020
American Airlines Corporate HQ – Skyview 8
Fort Worth, Texas

Registration Now Open

Early Bird Registration – $350.00 – Ends July 31st, 2020, 5:00 PM CST

General Registration – $400.00

After completing your purchase a follow up registration e-mail will be sent.


For more information click here.

Airline Reps! Join us as we kick off UAIA with the 2020 Airline Symposium on October 6 from 10:00am-4:00pm at Skyview 8. More information can be found here!

March 2020 Newsletter

See the current newsletter here! Key topics from March 2020:

  • ODO ACRP Webinar
  • First ACAA Committee Meeting
  • Ozion Webinar on COVID-19
  • 2020 CRO Refresh Training
  • Service Animal NPRM Comments Due
  • …and more!

Keep up with ODO by subscribing to the monthly newsletter here.

Featured Training

2020 ODO Complaints Resolution Official (CRO) Training

Virtual CRO Initial Training opportunities are available!
Contact Katy O’Reilly to learn more.

Open Doors Organization regularly offers Complaints Resolution Official (CRO) training at major airports in the United States such as New York and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.

Already a CRO? Don’t forget to complete your required annual refresh training! Register for ODO’s web-based CRO Refresh Training here.


2020 Initial CRO Training Dates:
Classroom-based CRO Trainings have been postponed for the forseeable future. 

For more information, click here

Featured Project

ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management and sales staff.

The training is being marketed to state bus associations as well as to individual companies and groups of companies. A 2-hour Refresh Training is also available. For details and pricing, email Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer