News & Events

November 2019 Newsletter

Keep up with ODO by subscribing to the monthly newsletter here!

Key topics from November 2019:

  • CRO Refresh Training Now Online
  • IATA Global Accessibility Symposium in Dubai
  • Travelability Summit Targets Destinations
  • New ACRP Synthesis “Communication Strategies for Airport Passenger Access and Mobility”
  • …and more!

IATA Global Accessibility Conference

The IATA Global Accessibility Symposium will take place on 05-06 November 2019 at the Dubai World Trade Centre.

The Symposium, kindly hosted by Emirates, will offer an unparalleled platform to debate with stakeholders and passengers how air transport can be a truly accessible and inclusive industry for passengers with disabilities.

Don’t miss the chance to engage with leaders, subject matter experts and outstanding speakers in the aviation industry and, of course, take advantage of some great networking opportunities!

Click Here to Learn More!

Featured Training

2020 ODO Complaints Resolution Official (CRO) Training

Open Doors Organization regularly offers Complaints Resolution Official (CRO) training at major airports in the United States such as New York and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.

2020 Initial CRO Training Dates:
January 14-15: Chicago-ORD
February 11-12: New York-JFK
March 17-18: Los Angeles-LAX
April 14-15: Chicago-ORD

For more information and a full list of 2020 dates, click here

Already a CRO? Don’t forget to complete your required annual refresh training! Register for ODO’s web-based CRO Refresh Training here.

Featured Project

ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for managementĀ and sales staff.

The training is being marketed to state bus associations as well as to individual companies and groups of companies. A 2-hour Refresh Training is also available. For details and pricing, emailĀ Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer