News & Events

April 2020 Newsletter

See the current newsletter here! Key topics from April 2020:

  • 2020 CRO Refresh Now Online
  • TRB Airport Accessibility Webinars
  • FAA National Civil Rights Training
  • Airport Therapy Dog Study
  • …and more!

Keep up with ODO by subscribing to the monthly newsletter here.

Universal Access in Airports 2020

October 7-8, 2020
Location TBD

Registration Now Open

Early Bird Registration – $350.00 – Ends July 31st, 2020, 5:00 PM CST

General Registration – $400.00

After completing your purchase a follow up registration e-mail will be sent.


For more information click here.

Airline Reps! Join us as we kick off UAIA with the 2020 Airline Symposium on October 6. More information can be found here!

IATA Global Accessibility Conference

The IATA Global Accessibility Symposium will take place on 05-06 November 2019 at the Dubai World Trade Centre.

The Symposium, kindly hosted by Emirates, will offer an unparalleled platform to debate with stakeholders and passengers how air transport can be a truly accessible and inclusive industry for passengers with disabilities.

Don’t miss the chance to engage with leaders, subject matter experts and outstanding speakers in the aviation industry and, of course, take advantage of some great networking opportunities!

Click Here to Learn More!

Featured Training

2020 CRO Refresh Training – Register Now!

Are you a Complaints Resolution Official (CRO)?

Complete your required annual refresh training online today! Click here to learn more.

As required by Part 382.143(a)(1): You must ensure that all employees performing the CRO function receive annual refresher training concerning their duties and the provisions of this regulation.


Classroom-Based CRO Initial Training
Virtual training opportunities available! Contact Katy to learn more!
*Classroom-based CRO Trainings have been postponed.

For more information, click here

Featured Project

ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management and sales staff.

The training is being marketed to state bus associations as well as to individual companies and groups of companies. A 2-hour Refresh Training is also available. For details and pricing, email Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer