ODO News

September 2021 Newsletter

See the current newsletter here! Key topics from September 2021:

  • SATS Update
  • ACRP Customer Experience Webinar
  • Accessible Fall Birding
  • Upcoming Events
  • … and more!

Keep up with ODO by subscribing to the monthly newsletter here.

2021 Complaints Resolution Official (CRO) Refresh Training

As required by Part 382.143(a)(1): You must ensure that all employees performing the CRO function receive annual refresher training concerning their duties and the provisions of this regulation.

This webinar is updated annually to help CROs meet the annual training requirement in a convenient way, while still keeping up on the latest information.

Duration: 60-90 minutes
Cost: $69.00 USD per person

For more information and to register, click here

SATS wins at TravelAbility Summit

Service Animal Travel Solutions (SATS), a one-stop central database for service animal verification wins the 3rd place judges award at the TravelAbility Summit on April 1st.

Read the full press release here.
Learn more about SATS by clicking here.

More News from ODO

ODO Article in Airport Magazine
The Dec. 2020/Jan. 2021 edition of Airport Magazine carried an article by Laurel Van Horn entitled, “Beyond the ADA: Creating an Equitable Experience for All.”


DOT Final Ruling on Services Animals
Open Doors Organization (ODO) commends the Department of Transportation (DOT) for their final rule regarding service animals traveling by air. “Today is a big win for the disability community and the aviation industry alike.” said ODO Executive Director, Eric Lipp. “At ODO we are grateful for the opportunity to have worked with our partners throughout this negotiated rulemaking, bringing the community and industry together on a united front to make air travel a safer, more consistent experience for everyone. We’re optimistic about what the future of air travel looks like.”

Read ODO’s full statement here.

Upcoming Training & Events

Complaints Resolution Official (CRO) Initial Training

The CRO Initial Training includes both an in-depth analysis of 14 CFR Part 382 and a Disability Awareness Training Module, also required for all frontline staff under the Air Carrier Access Act regulations.

To meet strong demand and accommodate carriers worldwide, ODO is now offering virtual CRO classes.

Upcoming Virtual Training Dates

November 3-4 from 10:00am-2:30pm CDT
*Additional dates/times available on request. Contact Katy O’Reilly for more information.

Learn more here!

Featured Project

The 2020 Market Study on Travelers with Disabilities – Now Available!

We’re excited to release our 4th nationwide study on the travel patterns and spending of American adults with disabilities. Conducted by The Harris Poll in June/July 2020, it focuses on 2018-19 when travel was still booming. During that 2-year period, 27 million travelers took a total of 81 million trips and spent $58.7 billion on just their own travel, up from $34.6 billion in the prior 2015 Study.

Spending on air travel also increased to $11 billion, up from $9 billion in 2015. As in prior years, the 2020 Market Study provides details on Internet and mobile technology use and includes section on travel destinations, air travel, cruise, and travel accommodations.

New this year are questions on preferred activities at the destination and travel plans post pandemic.

See To Order for instructions on how to pre-order the 2020 Market Study as well as purchase the 2015, 2005 and 2002 Reports.