Hospitality and Tourism

As our name suggests, many of our earliest clients at Open Doors Organization (ODO) were restaurants and hotels. We continue to work closely with the Hospitality Industry, providing staff training and marketing advice as well as site inspections for ADA compliance. If you would like more information about the staff trainings we provide, contact us at info@opendoorsnfp.org. Our staff have audited hundreds of properties during the creation of our award-winning Easy Access guides. To learn more about the Easy Access guides click here. Many of these hotels and restaurants have subsequently become our clients, relying on our expertise as they plan and carry out renovations to improve accessibility.

Americans with disabilities make up a significant part of your customer base, as our research clearly shows. In the 2024 ODO Market Study, 93% of respondents ate out at least once during their trips. Of the spending on their last trip, individuals with disabilities spent around $120 on food and beverages.

In 2024, 50% of adults with disabilities (or 20 million people) had stayed in a hotel or motel over a two-year period, typically spending $125 per night. Of that population, 74% reported barriers of some type. The most common barriers included rooms inconveniently located, doors hard to open and inaccessible shower facilities.

In many cases, we find that small changes in the physical environment and improved customer service can make a huge difference. Feeling welcome and appreciated means a lot to people with disabilities who often find themselves treated as a problem rather than as a valued guest. Our expert staff, many of whom have disabilities themselves, can help you fine tune both your premises and your customer service skills.

Open Doors Organization (ODO) offers 3 levels of service–Basic, Premium, and World-class–to help you ensure that your website is fully compliant with the reservation regulations and welcoming to ALL guests. Our affordable rates will fit any size budget and our proactive reservation compliance services will allow travelers to book a mobility or hearing accessible guestroom online, thereby minimizing your risk of unwanted legal problems.

ODO Hospitality Services

Staff training
Video production
Marketing strategies
ADA compliance reviews
Review of architectural plans
Braille and large print menus
Web accessibility analysis

Complimentary CD from Open Doors Organization – Assistive Devices for Hotels and Restaurants

As a service to the Hospitality Industry, Open Doors Organization has compiled a list of adaptive aids—from shower benches and step stools…to reachers and eating utensils…to pool lifts and adaptive exercise equipment. All the products listed are available via the Internet. Contact Open Doors Organization to request a copy of this complimentary CD.