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Open Doors Organization’s (ODO) earliest clients were restaurants and hotels that were committed to opening their doors to individuals with disabilities. Today, we continue to partner with the hospitality industry, providing staff training, accessibility marketing guidance, and on-site evaluations to help create welcoming, inclusive, and ADA-compliant environments for all guests.
ODO Hospitality Services
- Staff training
- Video production
- Marketing strategies
- ADA compliance reviews
- Review of architectural plans
- Braille and large print menus
- Web accessibility analysis
If you would like more information about the staff trainings we provide, contact us at info@opendoorsnfp.org.
Disability Expertise
Our staff have audited hundreds of properties during the creation of our award-winning Easy Access guides. To learn more about the Easy Access guides click here. Many of these hotels and restaurants have subsequently become our clients, relying on our expertise as they plan and carry out renovations to improve accessibility.
The Disability Travel and Hospitality Market
Americans with disabilities make up a significant part of your customer base, as our research clearly shows. In the 2024 ODO Market Study, 93% of respondents ate out at least once during their trips. Of the spending on their last trip, individuals with disabilities spent around $120 on food and beverages.
In 2024, 50% of adults with disabilities (or 20 million people) had stayed in a hotel or motel over a two-year period, typically spending $125 per night. Of that population, 74% reported barriers of some type. The most common barriers included rooms inconveniently located, doors hard to open and inaccessible shower facilities.
In many cases, we find that small changes in the physical environment and improved customer service can make a huge difference. Feeling welcome and appreciated means a lot to people with disabilities who often find themselves treated as a problem rather than as a valued guest. Our expert staff, many of whom have disabilities themselves, can help you fine tune both your premises and your customer service skills.
Website Accessibility and Reservation Compliance
Open Doors Organization offers three levels of website accessibility and reservation compliance services: Basic, Premium, and World-Class—designed to help hospitality providers meet ADA reservation requirements and create a seamless booking experience for all travelers.
Our services help ensure that guests can easily reserve mobility-accessible and hearing-accessible rooms online while reducing compliance risks and improving customer satisfaction. With flexible options and affordable pricing, we can support organizations of any size in making their online presence more accessible and welcoming.
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