The Travel and Tourism Research Association (TTRA) has once again invited Open Doors Organization to contribute a white paper for their Marketing Outlook Forum, held Oct. 26-28, 2015, in Philadelphia, PA. The ODO Forecast, which appears in TTRA’s 2015 Outlook Proceedings, summarizes the key findings from the ODO 2015 Market Study. The white paper is also available for download here: pdf msword
News & Events
New ODO White Paper
UAIA 2016–Save The Date!
The 6th Biennial Universal Access in Airports, hosted by Open Doors Organization, will take place Monday, Nov. 14 to Wednesday, Nov. 16, 2016, in San Francisco. The conference hotel is Embassy Suites by Hilton San Francisco International Airport. As in past years, the event will kick off with a cocktail party on Monday evening, followed by two full days of panel presentations and discussions as well as a small trade show.
Early bird registration (before July 2) is $219; standard registration is $249. A one-day pass to the event is $129. Sponsorship opportunities are available. For details, email Katy Rosseland or call her at 773-388-8839.
Disability Travel Spending at Record High $17.3 Billion
In conjunction with the ADA 25 Celebration, Open Doors Organization has released its much anticipated 2015 Market Study. It confirms once again that this is a strong market that’s still growing. American adults with disabilities now spend $17.3 billion annually on just their own travel. Conducted by Mandala Research, the 2015 Market Study is a follow-up to ODO’s groundbreaking 2002 and 2005 surveys. New this year are an expanded section on cruise travel and data on the use of mobile technology and ride share services. The 53-page report is available for sale on the ODO website. Press release: pdf doc
2015 CRO Refresh Webinar Now Online
The 2015 Complaints Resolution Official (CRO) Refresh Webinar from Open Doors Organization is now open for registration at our new ODO Academy. This year’s CRO Refresher includes the latest findings from ODO’s 2015 Travel Market Study, updates from the DOT and FAA, a discussion of common complaints, a review of key sections of Part 382 and a section on accommodating customers with food allergies. The guest speaker for 2015 is ODO Trainer Chriss Buckley, sharing her perspective as a traveler with vision loss and a guide dog handler. For the first time, the training also includes an online assessment. Register now.
ODO Disability Sensitivity Course Offered by Airports Council International
ADA Motorcoach Training
In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.
The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management
and sales staff.
The training is being marketed to state bus associations as well as to individual companies and groups of companies. For details and pricing, email
Laurel Van Horn, Director of Programs.