News & Events

Countdown to UAIA 2014!

The 5th Universal Access in Airports conference is October 6-8, less than a week away. If you haven’t yet registered, it’s not too late, although the group hotel rate is no longer available. For additional information or to register by phone, call Open Doors Organization: 773.388.8839.

Final Agenda pdf doc
General Information for Attendees pdf doc
UAIA Mailer/Registration Form pdf
Conference Hotel: Chicago Marriott O’Hare

2014 CRO Refresh Webinar

Open Doors Organization is pleased to introduce our updated 2014 CRO Refresh Training course with guest presenters Wendy Ross, M.D., Autism Inclusion Resources, and Janette Freeman, aviation consultant, ODO. This 90-minute webinar is designed to help airlines meet the annual training requirements for Complaints Resolution Officials. The webinar focuses on those areas which tend to generate the most complaints and also includes the latest rulemaking and guidance from the DOT as well as details on recent DOT enforcements.

For details or registration, go to

New ODO Market Study

Open Doors Organization has selected Mandala Research to carry out its 2014 nationwide survey of adult travelers with disabilities. The study, to take place this summer, is a follow-up to the pioneering studies carried out by Harris Interactive for ODO in 2002 and 2005. It will again explore the travel patterns and expenditures of this important segment of the U.S. market, as well as the barriers these travelers still face. Results will be released at the 2014 Universal Access in Airports conference on Oct. 7 in Chicago. Sponsorship opportunities are available.
2014 ODO Market Study pdf MSWord
Sponsorship levels pdf MSWord

UAIA 2014 Set for Chicago

The 5th Universal Access In Airports (UAIA) conference will take place at the Chicago Marriott O’Hare Hotel on Oct. 6-8, 2014. This biennial event, hosted by Open Doors Organization, brings together airports, airlines, service companies, suppliers and the disability community for a unique exchange of ideas on how to best meet the needs of older air travelers and those with disabilities. Save the date!

UAIA 2014 Invitation/Registration Form pdf

Open Taxis Open for Business!

Open Taxis, the new centralized dispatch for all Chicago wheelchair accessible vehicles (WAV), is now up and running at Open Doors Organization. Call 24/7 to request a WAV cab for immediate pickup or to prearrange a trip at 1-855-WAV-1010 (1-855-928-1010). Or email us:

ODO Certifies Additional Trainers for Gateway Group One

In January 2014 Open Doors Organization held an additional Train-The-Trainer class for Gateway Group One (GGO), certifying their newest trainers in Charlotte-Douglas, Memphis and Wichita. Over 1,000 GGO employees have now become Certified Access Providers since ODO launched its new program for wheelchair service providers in March 2013. They can easily be identified by the distinctive CAP patch or badge with the ODO logo. Look out for them in 11 major airports nationwide: Charlotte-Douglas, Houston, Las Vegas, Los Angeles, Memphis, Newark, Kansas City, Oakland, Panama City, San Francisco and Wichita.

Featured Training

ODO Disability Awareness Course Offered by Airports Council International

ODO’s first training module developed for Airports Council International (ACI) is now open for registration at the ACI Online Learning Center. Entitled “Passengers with Disabilities and Reduced Mobility Awareness Training,” the course will provide participants with an awareness of, and appropriate responses to, customers with physical, sensory, mental, and  hidden disabilities, as well as those using service animals.

Disability and Reduced Mobility Awareness Training is mandated for airline and airport frontline staff not only in the US under the Air Carrier Access Act but also in Canada under the Canada Transportation Act and in Europe under EC 1107.

The self-paced eLearning module takes approximately 2 hours to complete and costs $95 per enrollment.

Featured Project

ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management
and sales staff.

The training is being marketed to state bus associations as well as to individual companies and groups of companies. For details and pricing, email
Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer