CRO Training at LAX
ODO’s next Initial Training for Complaint Resolution Officials will take place at the Los Angeles International Airport on May 13-14. The class will be held at Gateway Group One, 5757 Century Blvd., Suite 810. Training hours are Mon., May 13, 9am-5pm; and Tues., May 14, 9am-1pm. To reserve a space, call 773-388-8839 or email Brittany Stern.
CRO Training Flyer pdf
CRO Registration Form pdf word
Gateway Group One First to Partner with ODO’s New Aviation Certification Program
Open Doors Organization is delighted to announce that Gateway Group One, a leading airline passenger service company, will be the first to train its team members using ODO’s new certification program for wheelchair service providers. Classroom training of Gateway’s Certified Access Trainers will begin in January 2013, with Gateway then rolling out the program across the country. Over 1500 employees are expected to enroll and become Certified Access Providers in 2013.
Read the ODO/Gateway Press Release.
New ODO Aviation Certification Program
Beginning in early 2013, Open Doors Organization will offer a new and unique Aviation Access Certification Program designed to raise the quality of and standardize service by airline wheelchair service employees nationwide. Eric Lipp, ODO Executive Director, announced the new program on October 17 at the 2012 Universal Access in Airports conference in Seattle.
“Our aim in creating this new training and certification program,” Mr. Lipp said, “is to help these employees do a better, safer job and to realize how valuable their services are, thereby enhancing the quality and experience for both customers and employees. Now there will be a gold standard that includes training that was developed by people with disabilities for people with disabilities.”
Read the Press Release.
UAIA 2012–The Best Yet!
Universal Access in Airports, which took place on Oct. 16-18 in Seattle, had record attendance and strong educational content from start to finish. Our heartfelt thanks go out to our many sponsors, panelists and attendees. Highlights included an impassioned opening speech by Brad Tilden, the new CEO of Alaska Airlines, and presentation of the 2012 Disability Access Professionals Award to Ray Prentice, Director of Customer Advocacy for Alaska Airlines.
UAIA 2012 Program pdf
Updated CRO Refresh Webinar
Open Doors Organization is pleased to introduce our updated CRO Refresh Training course. This webinar is designed to help airlines meet the annual training requirements for their Complaints Resolution Officials. It includes the latest rulemaking and guidance from the US Department of Transportation (DOT) and Pipeline and Hazardous Materials Safety Administration (PHMSA) as well as details on recent DOT enforcements.
For details or registration, go to Web Event Solutions.