UAIA 2014 Set for Chicago
The 5th Universal Access In Airports (UAIA) conference will take place at the Chicago Marriott O’Hare Hotel on Oct. 6-8, 2014. This biennial event, hosted by Open Doors Organization, brings together airports, airlines, service companies, suppliers and the disability community for a unique exchange of ideas on how to best meet the needs of older air travelers and those with disabilities. Save the date!
UAIA 2014 Invitation/Registration Form pdf
Open Taxis Open for Business!
Open Taxis, the new centralized dispatch for all Chicago wheelchair accessible vehicles (WAV), is now up and running at Open Doors Organization. Call 24/7 to request a WAV cab for immediate pickup or to prearrange a trip at 1-855-WAV-1010 (1-855-928-1010). Or email us: Dispatch1@opendoorsnfp.org
STAXI® Partners with ODO
STAXI® Corporation Ltd. and Open Doors Organization have entered into a five-year partnership to support programs to improve accessibility in air travel for people with disabilities and throughout the wider community. STAXI® is the manufacturer of innovative, nesting transport chairs, used primarily in airports and hospitals. Its newest product, the STAXI® Boarding Chair, is designed to make aircraft transfers safer and easier. Press Release pdf html
It’s official! We’ve said goodbye to Lincoln Park and headed west to the O’Hare Airport area. Our new office features a large training room and separate space for the Open Taxis dispatch center. It’s a short walk from Cumberland station on the CTA Blue Line, just two stops from O’Hare, and there’s plenty of free parking. After renovations of the entrance and restroom, we’re fully wheelchair accessible. ODO’s new address: 8623 W. Bryn Mawr Avenue, Suite 508, Chicago IL 60631. Our phone and fax numbers remain the same.
Gateway Group One Certification Training Now Underway
ODO’s new certification program for wheelchair service providers is now underway. The first Train-The-Trainer classes for Gateway Group One (GGO), taught by Eric Lipp and Laurel Van Horn, took place in Newark and Los Angeles in April and May. The 26 newly certified GGO trainers are now conducting classes for frontline staff at airports across the country including Newark, Los Angeles, Houston, Las Vegas, Kansas City, Wichita, Oakland and Panama City. Over 1500 GGO employees are expected to become Certified Access Providers in 2013.
New ODO Aviation Certification Program
Beginning in early 2013, Open Doors Organization will offer a new and unique Aviation Access Certification Program designed to raise the quality of and standardize service by airline wheelchair service employees nationwide. Eric Lipp, ODO Executive Director, announced the new program on October 17 at the 2012 Universal Access in Airports conference in Seattle.
“Our aim in creating this new training and certification program,” Mr. Lipp said, “is to help these employees do a better, safer job and to realize how valuable their services are, thereby enhancing the quality and experience for both customers and employees. Now there will be a gold standard that includes training that was developed by people with disabilities for people with disabilities.”
Read the Press Release.
Updated CRO Refresh Webinar
Open Doors Organization is pleased to introduce our updated 2013 CRO Refresh Training course which features an interview with Anne Hammond from the US Department of Transportation (DOT). This webinar is designed to help airlines meet the annual training requirements for their Complaints Resolution Officials. The webinar focuses on those areas which tend to generate the most complaints such as service in the terminal and seating issues. It also includes the latest rulemaking and guidance from the DOT as well as details on recent DOT enforcements.
For details or registration, go to Web Event Solutions.