In November 2011 Open Doors Organization launched a monthly newsletter which contains company and industry updates, events, and regular columns from its staff and consultants.
View the current issue or subscribe to our newsletter here.
NOTE: Please notice the CRO Refresh Training link has changed to: Web Event Solutions.
Open Doors Organization is pleased to introduce our updated CRO Refresh Training course. This webinar is designed to help airlines meet the annual training requirements for their Complaints Resolution Officials. It includes the latest rulemaking and guidance from the US Department of Transportation (DOT) and Pipeline and Hazardous Materials Safety Administration (PHMSA) as well as details on recent DOT enforcements. Course highlights include:
For details or registration, go to Web Event Solutions.
In 2012 Open Doors Organization will offer its Complaints Resolution Official (CRO) group trainings internationally as well as at major US airports. Classes are scheduled at London’s Heathrow Airport in February and May and at Singapore’s Changi Airport on April 10-11. The two-day sessions are returning to Chicago in January, June and November; JFK in January, August and October; and LAX in March, July, September and December. The aim is to maximize convenience and minimize cost for air carriers and service companies. For further details and registration forms click here.
A newly revised edition of “Service Animal Relief Areas in Airports: A Guide from Open Doors Organization” is now available for download. The free guide, first released at the 2010 Universal Access in Airports conference, has been reformatted and now includes photos and an expanded resource section.
Although Service Animal Relief Areas are mandated under the new Part 382 regulations for the Air Carrier Access Act, there are currently no federal design standards for these areas. This guide from ODO bridges the information gap and also answers questions about the needs and preferences of service animals and their handlers.
ODO’s first training module developed for Airports Council International (ACI) is now open for registration at the ACI Online Learning Center. Entitled “Passengers with Disabilities and Reduced Mobility Awareness Training,” the course will provide participants with an awareness of, and appropriate responses to, customers with physical, sensory, mental, and hidden disabilities, as well as those using service animals.
Disability and Reduced Mobility Awareness Training is mandated for airline and airport frontline staff not only in the US under the Air Carrier Access Act but also in Canada under the Canada Transportation Act and in Europe under EC 1107.
The self-paced eLearning module takes approximately 2 hours to complete and costs $95 per enrollment.
In a nationwide program that will run throughout 2011, Open Doors Organization (ODO) is providing customer service training to almost 8,000 frontline staff, from conductors and other train crew to ticket agents and red caps. The day-long classes, which cover basic sensitivity training as well as Amtrak policies and procedures in relation to passengers with disabilities, are being conducted in 17 cities as part of Amtrak’s annual block training.
This is ODO’s largest project to date and required not only curriculum development but also recruitment of a large number of knowledgeable trainers, a majority of whom have disabilities themselves. The goal of the program is to enhance service for Amtrak’s many customers with functional limitations—physical, sensory and cognitive. This fast-growing customer segment includes many older individuals who increasingly rely on train travel as an alternative to driving.
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