Open Doors Organization regularly offers Airline Complaints Resolution Official (CRO) training at major airports in the United States such as New York, Los Angeles and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.
The 1 day in-person training or 2 day consectutive vitual training provides training by experts with disabilities and includes both an in-depth analysis of 14 CFR Part 382 and a Disability Awareness Training Module, also required for all frontline staff under the Air Carrier Access Act regulations. This course, which has been audited twice by the US Dept. of Transportation, is comprehensive and includes real-life examples and solutions.
Upcoming Training Dates:
Virtual: November 4th-5th from 8:00am-12:00pm Central
In-Person: November 13, 2025
*Additional dates/times available on request. Contact Arianna Halpert for more information and to register.
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