Hospitality Resources

ADA Business Brief: Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging

Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision

ADA Checklist for Hotels and Motels: Ensuring Access to Services and Facilities by Customers Who Are Blind, Deaf-Blind, or Visually Impaired – American Federation of the Blind

Commonly Asked Questions about Service Animals in Places of Business

ADA Business Brief: Service Animals

Hospitality & Disability – An ADA National Network Initiative

ADA Training Materials for Hotels and Restaurants

At Your Service – Free, 20-minute customer service video

Common ADA Problems at Newly Constructed Lodging Facilities

Five Steps to Make New Lodging Facilities Comply with the ADA

ADA Checklist for New Lodging Facilities

Checklist for Existing Facilities – Checklist for Readily Achievable Barrier Removal

All Access Spa-ing – Article by Laurel Van Horn, Research Director, ODO on accommodating and reaching out to spa guests with disabilities

Food Service: Accommodating Diners with Disabilities

How to Comply with the Americans with Disabilities Act: A Guide for Restaurants and Other Food Service Employers

National Restaurant Association ADA Toolkit

See also Business Resources