Open Doors Organization (ODO) is a leader in disability-related customer service training, having successfully developed and conducted programs of all types and sizes. Each program is tailored to the client’s specific requirements. ODO has a proven ability to create effective classroom materials including handouts, manuals and videos.
ODO has a large network of experienced trainers with disabilities of all types. We have found that learning from and interacting with individuals with disabilities is the best way to break down the attitudinal barriers that often lead to poor customer service.
Many of ODO‘s successful training programs are featured elsewhere on our website. We have provided training for restaurants, hotels, cultural facilities, air carriers, airline service companies, cruise lines, motorcoach companies and, in our largest project to date, Amtrak. For the latter we developed a full-day program conducted in 17 cities nationwide for almost 8,000 frontline staff. Most recently ODO assisted TSA in the training of its disability experts known as Passenger Support Specialists. Over 3,000 of their PSS’s are now deployed at US airports.
In addition to classroom-based training, Open Doors Organization has created webinars including airline refresher training for Complaints Resolution Officials and wheelchair ground handling. ODO in 2014 launched the ODO Academy which now hosts both our webinar and eLearning courses.
For a full list of our current web-based and classroom trainings, please see Training.