In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.
The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management and sales staff.
The training is being marketed to state bus associations as well as to individual companies and groups of companies. A 2-hour Refresh Training is also available. For details and pricing, email Laurel Van Horn, Director of Programs.