Open Doors Organization regularly offers Complaints Resolution Official (CRO) training at major airports in the United States such as New York and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.

Already a CRO? Don’t forget to complete your required annual refresh training! Register for ODO’s web-based CRO Refresh Training here.

2020 Initial CRO Training Dates:
March 17-18: Los Angeles-LAX
April 14-15: Chicago-ORD
May 12-13: Chicago-ORD
June 16-17: New York-JFK
July 14-15: Chicago-ORD

For more information and a full list of 2020 dates, click here