2020 ODO Complaints Resolution Official (CRO) Training

Open Doors Organization regularly offers Complaints Resolution Official (CRO) training at major airports in the United States such as New York and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.

Already a CRO? Don’t forget to complete your required annual refresh training! Register for ODO’s web-based CRO Refresh Training here.

2020 Initial CRO Training Dates:
March 17-18: Los Angeles-LAX
April 14-15: Chicago-ORD
May 12-13: Chicago-ORD
June 16-17: New York-JFK
July 14-15: Chicago-ORD

For more information and a full list of 2020 dates, click here