Classroom

ODOACI Workshops on Passengers with Disabilities

To enhance services and facilities for passengers with disabilities, Open Doors Organization (ODO) and Airports Council International (ACI) is offering a series of 3-day workshops for aviation executives, managers, planners and access coordinators.

The 3-day course, taught by Laurel Van Horn and Craig Kennedy, provides an introduction to US disability rights legislation, architectural accessibility standards, including an overview of both accessible and universal design, and also covers the latest regulatory changes, identifies new technologies and resources, and highlights best practices from airports worldwide. Included is a Disability Awareness Module that features findings from the 2015 ODO Market Study and focuses on how to appropriately accommodate a wide range of customers with disabilities. The interactive workshop concludes with a walking tour of the host airport. Prior classes have taken place at Houston, San Francisco, Port of Spain, Trinidad and Denver.

This dynamic training is designed to meet the needs of both seasoned access professionals and managers new to the field and has been attracting foreign airports as well as domestic. Past workshops have drawn attendees from South Korea, Saudi Arabia, Nigeria and across North America and Europe.

Dates for 2019 workshops, Accommodating Passengers with Disabilities, are currently being scheduled. If you are interested in hosting a workshop at your airport, please contact Katy O’Reilly: katy@opendoorsnfp.org

For details and to register, visit ACI Global Training.

Top of Page


ODO Complaints Resolution Official (CRO) Training

Open Doors Organization regularly offers Airline Complaints Resolution Official (CRO) training at major airports in the United States such as New York, Los Angeles and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.

The 1-1/2 day program provides training by experts with disabilities and includes both an in-depth analysis of 14 CFR Part 382 and a Disability Awareness Training Module, also required for all frontline staff under the Air Carrier Access Act regulations. This course, which has been audited twice by the US Dept. of Transportation, is comprehensive and includes real-life examples and solutions.

Attendees receive a flashdrive that includes a ODO Manual and other documents as well as a ODO Training Certificate upon successful completion of the course.

CRO Training Flyer pdf

CRO Registration Form pdf

2019 Initial CRO Training Dates
January 22-23: Chicago-ORD
February 20-21: Los Angeles-LAX
March 12-13: New York-JFK
April 10-11: Chicago-ORD
May 21-22: Los Angeles-LAX
June 26-27: New York-JFK
July 16-17: Chicago-ORD
August 13-14: Los Angeles-LAX
September 17-18: New York-JFK
October 16-17: Chicago-ORD
November 13-14: New York-JFK
December 10-11: Los Angeles-LAX

Open Doors Organization also conducts classroom trainings for individual airlines on request at their preferred location including international destinations.

Contact us by email or call 773.388.8839.

Top of Page


ODO Aviation Access Certification Program

In early 2013 ODO launched a new and unique Aviation Access Certification Program designed to raise the quality of and standardize service by airline wheelchair service employees nationwide. The training helps employees do a better, safer job and also realize how valuable their services are, thereby enhancing the quality and experience for both their customers and themselves. ODO’s Certified Access Provider patches, awarded to staff members who successfully complete the course, are already being worn at a dozen major airports nationwide.

Aviation Access Certification Proposal pdf

For additional information and pricing, call 773.388.8839 or email Eric Lipp.

Top of Page


ODO Ground Handling (Wheelchair Stowage) Workshops

This workshop, provided in partnership with Global Repair Group, helps airlines reduce damage to assistive devices and injuries to ramp crew. The half-day session includes hands-on training on wheelchairs and scooters and allows ground handlers a unique opportunity to interact with trainers who use wheelchairs themselves.

Available free on request at major airports.

Call 773.388.8839 or email Eric Lipp.

Top of Page


ODO ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a formerUMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management and sales staff.

A 2-hour Refresh Training is also available. For additional details and pricing, email Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer

Top of Page