ODO Wins Amtrak Contract

We’re delighted to announce that Open Doors Organization has won a competitive bid to develop and deliver ADA training to Amtrak frontline employees and supervisors nationwide. Under the 3-year contract, we will once again hold classes in numerous cities across the country, drawing on our network of skilled trainers from each region, many of whom have a disability. To make the curriculum as useful and practical as possible, one of our first steps will be to get input both from Amtrak supervisors and members of the disability community. We also plan to create videos modeling best practices in communication and assistance for customers with a range of disabilities. Our end goal: to create an exciting, interactive training that helps Amtrak employees, whatever their job, provide the best possible customer service to everyone.

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