Complaints Resolution Official (CRO) Initial Training

The CRO Initial Training includes both an in-depth analysis of 14 CFR Part 382 and a Disability Awareness Training Module, also required for all frontline staff under the Air Carrier Access Act regulations.

To meet strong demand and accommodate carriers worldwide, ODO is now offering virtual CRO classes.

Upcoming Virtual Training Dates

June 29-30 from 1:00-5:30pm CDT (space is limited)
July 27-28 from 11:00am-3:30pm CDT
August 25-26 from 10:00am-2:30pm CDT
September 28-29 from 10:00am-2:30pm CDT

Learn more here!