Open Doors Organization (ODO) is a leader in disability-related customer service training, having successfully developed and conducted programs of all types and sizes. Each program is tailored to the client’s specific requirements. ODO has a proven ability to create effective classroom materials including handouts, manuals and videos.

ODO has a large network of experienced trainers with disabilities of all types. We have found that learning from and interacting with individuals with disabilities is the best way to break down the attitudinal barriers that often lead to poor customer service.

Many of ODO‘s successful training programs are featured elsewhere on our website. We have provided training for restaurants, hotels, cultural facilities, air carriers, cruise lines, motorcoach companies and most recently, Amtrak. For the latter we developed a full-day program conducted in 17 cities nationwide for almost 8,000 frontline staff.

In addition to classroom-based training, Open Doors Organization has created webinars including airline refresher training for Complaints Resolution Officials and wheelchair ground handling. ODO is also developing a series of eLearning courses for Airports Council International, the first of which is already open for registration.

For a full list of our current web-based and classroom trainings, please see Training.