Web Based

CRO Refresh Training Webinar–Newly Updated in 2016

This webinar, now available at the new ODO Academy, was created by Open Doors Organization to help airlines meet the annual training requirements for their CROs in an inexpensive and convenient way. Cost per person is just $69 US.

The 2015 CRO Refresher includes the latest findings from ODO’s 2015 Travel Market Study, important updates from the DOT and FAA, a discussion of common complaints, a review of key sections of Part 382 and a section on accommodating older adults. The guest speaker for 2016 is ODO Trainer and Paralympian Candace Cable, sharing her perspective as a frequent flyer who uses a manual wheelchair. The training also includes an online assessment.

Full details and registration

For group registrations/volume discounts, email Eddie Ragauskas

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ODO Disability Sensitivity Training from ACI Online Learning Center

Produced by Open Doors Organization for Airports Council International (ACI), “Disability Sensitivity Training” is now updated to include findings from the 2015 ODO Market Study and new sections on accommodating older travelers and people with autism.

This two-hour, self-paced eLearning course is geared toward airport and airline customer service staff as well as management. The course is designed to meet Disability Awareness Training requirements mandated in the US, Canada and Europe and to improve customer service worldwide.

Full details and registration.

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If you have questions about any of our web-based training courses, please don’t hesitate to call 773.388.8839 or contact us by email.

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