Classroom

ODO Complaints Resolution Official (CRO) Training

Open Doors Organization regularly offers Airline Complaints Resolution Official (CRO) training at major airports in the United States such as New York, Houston, Los Angeles, Miami and Chicago. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.

The 1-1/2 day program provides training by experts with disabilities and includes both an in-depth analysis of 14 CFR Part 382 and a Disability Awareness Training Module, also required for all frontline staff under the Air Carrier Access Act regulations. This course may be used by air carriers as a Train-The-Trainer session for their staff.

Attendees receive a CD that includes a ODO Manual and other documents as well as a ODO Training Certificate upon successful completion of the course.

Upcoming CRO Trainings 2014
Chicago – December 10-11 (ODO Headquarters)

CRO Training Flyer 2014 pdf

CRO Registration Form pdf

Open Doors Organization also conducts classroom trainings for individual airlines on request at their preferred location including international destinations.

Contact us by email or call 773.388.8839.

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ODO Aviation Access Certification Program

In early 2013 ODO launched a new and unique Aviation Access Certification Program designed to raise the quality of and standardize service by airline wheelchair service employees nationwide. The training helps employees do a better, safer job and also realize how valuable their services are, thereby enhancing the quality and experience for both their customers and themselves. ODO’s Certified Access Provider patches, awarded to staff members who successfully complete the course, are already being worn at a dozen major airports nationwide.

Aviation Access Certification Proposal pdf

For additional information and pricing, call 773.388.8839 or email Eric Lipp.

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ODO Ground Handling (Wheelchair Stowage) Workshops

This workshop, provided in partnership with Global Repair Group, helps airlines reduce damage to assistive devices and injuries to ramp crew. The half-day session includes hands-on training on wheelchairs and scooters and allows ground handlers a unique opportunity to interact with trainers who use wheelchairs themselves.

Available free on request at major airports.

Call 773.388.8839 or email Eric Lipp.

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ODO ADA Motorcoach Training

In January 2012 Open Doors Organization (ODO), in cooperation with the United Motorcoach Association (UMA), launched a new training program for intercity and charter/tour bus operators. The program is designed to help companies meet Americans with Disabilities Act requirements and also provide the best possible service to their clients with disabilities including older travelers.

The lively, full-day training is conducted by two trainers, one a disability expert from ODO, the other a UMA board member and motorcoach operator. The morning session, which covers ADA basics, disability awareness and service on the coach, is for all personnel including drivers. The afternoon session, which addresses company policies and procedures, is for management and sales staff.

For additional details and pricing, email Laurel Van Horn, Director of Programs.

ADA Motorcoach Training Flyer

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