- ODO Complaints Resolution Official (CRO) Training
- ODO Ground Handling (Wheelchair Stowage) Workshops
ODO Complaints Resolution Official (CRO) Training
Next Group Trainings 2012:
New York: January 17 – 18, 2012 (9am – 4:30pm)
JFK, Terminal 5, Jet Blue Conference Room
Chicago: January 25-26, 2012 (9am – 4:30pm)
ODO Headquarters, 2551 N. Clark St., Suite 301
London: February 08 – 09, 2012 (9am – 4:30pm)
Heathrow Airport, Location TBA
Los Angeles: March 14 – 15, 2012
LAX, Location TBA
Singapore: April 10-11, 2012 (9am – 4:30pm)
Changi Airport, Location TBA
London: May 08-09, 2012 (9am – 4:30pm)
Heathrow Airport, Location TBA
Chicago: June 12-13, 2012 (9am – 4:30pm)
ODO Headquarters, 2551 N. Clark St., Suite 301
Los Angeles: July 11-12, 2012
LAX, Location TBA
New York: Aug. 14-15, 2012 (9am – 4:30pm)
JFK, Location TBA
Los Angeles, Sept. 11-12, 2012 (9am – 4:30pm)
LAX, Location TBA
New York: Oct. 24-25, 2012 (9am – 4:30pm)
JFK, Location TBA
Chicago: Nov. 07-08, 2012 (9am – 4:30pm)
ODO Headquarters, 2551 N. Clark St., Suite 301
Los Angeles: Dec. 05-06, 2012 (9am – 4:30pm)
LAX, Location TBA
Open Doors Organization regularly offers Airline Complaints Resolution Official (CRO) training at major airports in the United States such as New York, Houston, Los Angeles, Miami and Chicago. In 2012, we are adding international destinations as well. These classroom-based group trainings allow air carriers to conveniently train one or more new CROs.
The two-day program provides hands-on training by experts with disabilities and includes both an in-depth analysis of 14 CFR Part 382 and a Disability Awareness Training Module, also required for all frontline staff under the Air Carrier Access Act regulations. This course may be used by air carriers as a Train-The-Trainer session for their staff.
Attendees receive a CD that includes PowerPoint Presentations, ODO Manual and other documents as well as a ODO Training Certificate upon successful completion of the course.
CRO Training Flyer pdf
Open Doors Organization also conducts classroom trainings for individual airlines on request at their preferred location including international destinations.
Contact us by email or call 773.388.8839.
ODO Ground Handling (Wheelchair Stowage) Workshops
This workshop, provided in partnership with Global Repair Group, helps airlines reduce damage to assistive devices and injuries to ramp crew. The half-day session includes hands-on training on wheelchairs and scooters and allows ground handlers a unique opportunity to interact with trainers who use wheelchairs themselves.
Available free on request at major airports. Call 773.388.8839 or email
Eric Lipp.
