Upcoming CRO Training Classes

ODO is offering comprehensive, 1-1/2 day Initial Training for Complaints Resolution Officials (CROs) on the following dates/locations this spring and summer:
ORD (ODO Headquarters)–June 6-7
JFK–May 30-31
LAX–June 28-29 & August 2-3.

These in-depth Initial CRO classes feature ODO disability awareness and stowage training modules and the latest regulatory changes and guidance. The in-depth analysis of Part 382 includes countless practical examples of how to implement the rule as well as class exercises in coding complaints and determining if a violation has occurred. ODO’s training is developed and taught by people with disabilities, making it unique in the industry. For full details, email Katy Rosseland or call her at 773.388.8839.

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