Lodging Websites–Are You ADA Compliant?

A recent review of over 60 lodging websites in the San Francisco Bay Area revealed that less than 1% of hotels are in compliance with the reservation requirements of the 2010 ADA Title III Regulations that took effect March 15, 2012.

Can a customer that requires disabled accessibility readily reserve on your website a mobility or hearing accessible guestroom? Is hotel staff able to answer questions about your property’s accessibility features? Does your hotel “hard block” accessible rooms when they are reserved? These are just some of the questions that places of lodging should ask themselves to help ensure that their reservation policies comply with the 2010 ADA regulations for lodging reservations.

Travel consultant, Bonnie Lewkowicz recently teamed up with Chicago-based, Open Doors Organization (ODO), a leader in the field of Inclusive Tourism, to work with the lodging industry to help bring their websites into compliance with the reservation regulations. They conducted a preliminary review of more 60 places of lodging in the San Francisco/Bay Area and were surprised to find that the majority of hotel websites were not compliant with all of the reservation requirements. Read more: docx pdf

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