The 2016 Complaints Resolution Official (CRO) Refresh Webinar from Open Doors Organization is now open for registration at ODO Academy. This year’s CRO Refresher includes findings from ODO’s 2015 Travel Market Study, updates from the DOT and FAA, a discussion of common complaints, a review of key sections of Part 382 and a section on accommodating older adults. The guest speaker for 2016 is ODO Trainer and Paralympian Candace Cable, sharing her perspective as a frequent flyer who uses a wheelchair. The training includes an online assessment. Register now!.