ODO Events

Universal Access in Airports 2018

August 27-29, 2018, Minneapolis, MN
Conference Hotel: Intercontinental Minneapolis Airport

Lead Sponsors for UAIA 2016:

United logo
Presenting Sponsor

Virgin America logo

Universal Access in Airports (UAIA)
, provides a unique opportunity for dialogue among the various stakeholders in the aviation industry–airports, airlines, airline service companies and suppliers. This two-day conference, held biennially by Open Doors Organization since 2006, offers an open exchange of ideas and best practice solutions on customer service and accessibility for air travelers with disabilities and aging adults.

The 2016 UAIA, held at SFO on Nov. 14-16, set new records both for attendance and quality of the presentations and discussion.

Panel topics included:
• Government Regulatory Updates
• Challenges and Best Practices (two sessions)
• Customers with Disabilities Feedback: Round Table
• Emergency Preparedness
• Improving Assistance in Airports: Round Table, and
• New Technologies.

UAIA 2016 Final Agenda

Photos on Facebook

Presentations–November 15, 2016
(In alphabetical order)
Michael Bliwas, Global Repair Group
Phil Burke, MSP, Part 1
Phil Burke, MSP, Part 2
Jorge Garcia, Data Services Accessibility, SFO
Jorge Garcia, SARA Design, SFO
Jorge Garcia, Wheelchair Management, SFO
Jonathan Klein, FAA
Elisha Luyeho, FAA
Matt Mosher, Prime Flight
Wendi Orlando, CVG

Presentations–November 16, 2016>
(In alphabetical order)
Lynn Gordon, Arconas, Part 1
Lynn Gordon, Arconas, Part 2
Gloria Louie, SFO
Jens Rothausen-Vange, Alliiance
Jason Shevrin, Arora
George Spohn, SiteCues
Jeff Ulrich, United Airlines
Steve Wareham, Trillion Aviation

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ODO Airline Symposium 2016

Monday, November 14, 2016, San Francisco International Airport, CA
The 2016 ODO Airline Symposium, hosted by United Airlines, focused on the accessibility of websites and kiosks, subject to new ACAA regulations; how to reduce problems and complaints regarding wheelchair assistance; and innovations to improve services and facilities for customers with disabilities. It was attended by 54 managers from 14 national, regional and international air carriers. A special thanks to presenting sponsor United Airlines and all who participated. Thanks also to SFO for use of their new conference room.

Open Doors Organization now holds its Airline Symposium biennially in conjunction with
UAIA. This invitation only, closed-door session allows air carriers—national, regional and international—to discuss problems and share best practices regarding services and facilities for air travelers with disabilities.

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